Outpatient Pharmacy Services Coordinator

Responsibilities

Plan and supervise the overall management and service components of the pharmacy outpatient unit to ensure smooth operations and ensure that the standards and procedures set by the hospital are carried out correctly and consistently. Coordinate all operational activities of the pharmaceutical outpatient unit, including administrative supervision as well as the availability, completeness and appropriateness of human resources and other resources (space, technology, equipment, drugs, etc.) to maintain operational policies and procedures determined by management. Provide operational support in the pharmacy outpatient department if necessary to ensure continuity of service to the related unit. Carry out the process of applying for new drugs and the necessary documentation to help plan the supply/procurement of drugs in pharmacy services at hospitals. Destroy drugs/narcotics that are damaged, expired, or do not meet health requirements to prevent misuse. Provide guidance and carry out personal and professional development, including orientation regarding safety procedures and practices, as well as conducting evaluations to ensure worker competency in accordance with applicable rules, laws and regulations and hospital needs. Ensure the completeness of all data and periodic reports from the pharmacy outpatient unit made by subordinates, and be responsible for personal reports, including drug purchase reports outside the formulary, COMO reports, wound dressing reports, static drug reports and drugs that are almost/expired. Carry out socialization and education to workers in the pharmacy outpatient unit regarding existing new drugs, as well as conducting drug information services for all parties who need it to ensure that all relevant departments receive correct and appropriate information according to their needs. Facilitate counseling needs for patients when necessary to help meet patient needs regarding drug education. Receive and handle complaints from patients, patient families, doctors and nurses related to outpatient pharmaceutical services received and elevate them to superiors to ensure service satisfaction by related parties. Implement and supervise procedures and practices for quality and safety services, including participating in training, collecting data, documenting and/or making reports needed to support the achievement of hospital-wide indicators and related department/unit targets. Analyze operational activity report data and quality and safety programs to take action in accordance with departmental operational needs and hospital needs or to determine the level of program effectiveness. Qualifications

Bachelor Degree from Pharmacist. Minimum 3 years work experience in the same fields (preferably). In-depth knowledge of pharmaceutical practices, drug interactions, and patient counseling. Strong organizational and time management abilities to handle multiple tasks and responsibilities. Strong problem-solving skills to address and resolve operational and patient-related issues effectively.

#J-18808-Ljbffr