Customer Relation Officer

Role Description This is an on-site, full-time role for a Customer Relation Officer based in Jakarta, Indonesia. The Customer Relation Officer will be responsible for building strong relationships with clients, addressing customer inquiries, ensuring satisfaction, and handling support requests. Additionally, the role involves monitoring feedback to enhance the customer experience and collaborating with internal teams to improve services and processes.

Qualifications Strong Interpersonal Skills and the ability to build positive relationships with clients Experience in ensuring Customer Satisfaction through effective communication and solutions Possess strong Analytical Skills to assess customer needs and propose appropriate actions Proficiency in Customer Support and Client Relations to address concerns and enhance the client experience Excellent problem-solving abilities and communication skills Proactive mindset and ability to work collaboratively with teams on-site Fluent in both Bahasa Indonesia and English Prior experience in customer relations or support roles is a plus