Customer Service Representative

Hiring Experienced and Fresher This is a 24/7 Rotational Shift ON SITE ROLE - WORK FROM OFFICE English Fluency -

Written and Spoken English Education

– Diploma 3 / bachelor's degree - GRADUATED Location : Lippo Mall, Yogyakarta Notice period - Can join

IMMEDIATELY Essential Functions/Core Responsibilities - • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services

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