Delegate Relations (English Speaker)

Role Overview The Delegate Relations team ensures a smooth and premium experience for every delegate and parent after payment is completed until the event concludes. This role focuses on providing clear communication, organized administration, and excellent parent support. You will be the main point of contact for all post‑sales processes, ensuring delegates are properly onboarded, informed, and prepared for their upcoming event.

Key Responsibilities

Welcome newly paid delegates and parents, provide confirmation details, and guide them through the onboarding process.

Send and manage delegate data forms, follow up on incomplete submissions, and verify required documents.

Handle ongoing communication with parents regarding administrative and technical event details (forms, rooms, documents, reminders, itinerary, etc.).

Coordinate with internal teams to ensure smooth preparation.

Organize delegate group assignments such as WhatsApp groups, room lists, dietary notes, and special needs.

Send structured reminders leading up to the event (preparation, packing reminders, meeting point, etc.).

Support the final delegate readiness process, including checking attendance lists and preparing final documentation.

Provide clear and polite updates to parents and escape important concerns when needed.

Handle post‑event communication and collect feedback from delegates and parents.

Help identify delegates who may be potential candidates for future IGN programs.

Requirements

Minimum education SMA/SMK; Diploma/Bachelor’s degree in Communication, International Relations, Education, or related fields is a plus.

Minimum 1 year

experience in customer service, administration, client handling, or coordination roles.

Fluency in English is a must.

Strong written communication skills; able to write clear, polite, and structured messages.

Highly organized with the ability to manage multiple chats and delegate data simultaneously.

Comfortable using WhatsApp Web, Google Sheets, Google Docs, and Google Forms.

Patient, detail‑oriented, and able to maintain professionalism in all parent interactions.

Able to work collaboratively across departments and follow SOPs consistently.

Interest in education, youth programs, or event coordination is a plus.

Seniority level Entry level

Employment type Full‑time

Job function Events Services and Education

Location: Jakarta, Indonesia

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