Concierge Agent

Concierge Agent About the Company A global luxury brand with hospitality at its heart,

Raffles Hotels & Resorts

encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next‑generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Job Description The Concierge provides exceptional guest services and personalized experiences, catering to the unique needs and preferences of each guest. As a central figure in the hotel's guest relations team, the Concierge plays a vital role in welcoming and assisting guests throughout their stay, ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area, the Concierge offers expert recommendations for dining, entertainment, cultural events, and exclusive experiences. They also coordinate guest requests, such as restaurant reservations, transportation arrangements, and excursion bookings, with a focus on exceeding guest expectations and delivering the highest level of hospitality.

Qualifications

Educational Background: A high school diploma or equivalent. Candidates with vocational training or certifications in hospitality management, tourism, or related fields are preferred.

Hospitality Experience: Prior experience in the hospitality industry, with a focus on guest services or concierge roles. Experience in a luxury hotel or a reputable establishment is highly advantageous.

Guest Service Excellence: Proven track record of providing exceptional guest service and creating memorable experiences. Exceptional communication and interpersonal skills.

Cultural Awareness and Language Skills: Demonstrate cultural sensitivity and fluency in English to cater to diverse guests.

Local Area Knowledge: In‑depth knowledge of local attractions, restaurants, entertainment and cultural events to offer personalized recommendations.

Networking and Relationship Building: Strong networking skills and the ability to build and maintain relationships with local vendors, restaurants and service providers.

Discretion and Confidentiality: Handle guest information with utmost confidentiality and professionalism.

Problem‑Solving and Time Management: Ability to manage multiple guest requests efficiently, especially during peak periods.

Crisis Management: Experience handling challenging situations, maintaining composure and providing solutions under pressure.

Continuous Training and Development: Staying updated with the latest local offerings to provide accurate and relevant recommendations.

Seniority Level Entry level

Employment Type Full‑time

Job Function Other

Industry Hospitality

Location Jakarta, Jakarta, Indonesia

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