Sponsor Donor Support Associate III

Candidates must reside in: ROBO, Kupang, Indonesia ********

This career associate administers processes and leads activities to service the participant-supporter connection through quality church partner-participant communications and updates. As a seasoned associate, he or she supports church partners with Compassion systems, processes and standards in support of church facing teams. He or she ensures consistent and timely resolution to systematic and procedural inquiries from church partners and supporters. He or she may coach and review the work of other Sponsor Donor Support Associates.

As a Sponsor Donor Associate III, You Will Ensure quality communication between sponsors, participants, and church partners

Review, process, and track letters, child updates, project gift usage, and documentation.

Ensure communication aligns with Sponsor Donor Support (SDS) standards and meets production schedules.

Provide feedback to partners to improve quality and accuracy.

Support church partners and build capacity

Guide and coach frontline church partners (FCPs) on documentation requirements and compassionate, clear communication.

Help address gaps in understanding related to processes, systems, or standards.

Manage participant and supporter data with excellence

Enter, validate, and process participant information with high accuracy.

Run reports, maintain electronic files, and ensure data integrity.

Collaborate with internal teams

Work closely with church-facing teams, marketing/external relations, and field office staff to support communications projects.

Provide technical advice on systems and workflows commonly used in Sponsor Donor Support.

Uphold Compassion’s Child Protection Commitments

Act as an advocate for children through adherence to all child protection behaviors, expectations, and reporting protocols.

Qualifications

At least 3 years of relevant working experience particularly in supporter relations, administrative, or operations

Strong attention to detail and accuracy

Good analytical thinking and problem-solving

Strong time management and ability to meet deadlines

Intermediate English proficiency

Intermediate proficiency in Excel and Microsoft Office

Administrative experience and comfort with documentation-heavy tasks

Ability to coach and collaborate with church partners

Openness to candidates coming from non-NGO background

Alignment with Compassion’s mission, values, and child protection commitments

Please upload your CVs in English

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