End User Field Service Engineer

Join to apply for the

End User Field Service Engineer

role at

DXC Technology

Job Description

We are looking for an experienced IT Support Specialist with proven expertise in Windows OS, hardware troubleshooting, and regional L2 support. Skilled in asset management, vendor coordination, and delivering exceptional customer service while ensuring SLA compliance.

Responsibilities

Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.

Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations).

Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.

Remote support (L2) across the region.

Regional coordination with third party suppliers.

Able to travel to neighboring cities.

Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.

Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.

Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.

Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations.

Maintenance of IT assets and keep proper documentation.

Coordinate with vendors for external support and repair.

Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools.

Meets established Service Level Agreements (SLAs) guidelines.

Requirements

Diploma or Degree in IT / IS discipline or equivalent.

Fluent English speaking.

At least two years’ experience in end user support.

Very good support knowledge in Microsoft Operation System.

Very good support knowledge in MS Windows OS and Office suite of product.

Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.

Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.

Process oriented.

Able to perform in fast moving and demanding environment.

Able to multitasked.

Team player who is self-motivated, self-disciplined and initiative.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x.

Get notified about new Field Services Engineer jobs in

Jakarta Metropolitan Area .

#J-18808-Ljbffr