Field Service Engineer Manager

About the company Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

Supervise all equipment installation activities, ensuring timeliness, quality, and workplace safety.

Establish and evaluate installation standards and procedures in line with company policies.

Develop, monitor, and evaluate preventive and annual maintenance schedules to meet standards and SLA requirements.

Analyze maintenance outcomes to enhance efficiency and equipment reliability.

Oversee onsite and workshop repair activities, set work priorities, approve technical actions and critical spare part usage, and ensure repair timelines meet SLA targets.

Ensure the application of QC procedures for both new and refurbished equipment.

Review QC results and ensure appropriate follow-up actions are taken on quality findings.

Compile weekly and monthly reports from supervisors, analyze equipment performance and team effectiveness, and prepare departmental performance reports for submission to management.

Monitor the availability, distribution, and utilization of spare parts.

Approve procurement of critical components, control costs, and coordinate with logistics/procurement to maintain stock efficiency.

Design and implement refresh training programs to strengthen the technical competencies of the team.

Ensure work standards, technical certifications, and personnel development requirements are fulfilled.

Lead, guide, and evaluate the performance of Supervisors and Field Service Engineers. Set individual and team KPIs, manage technical escalations, and ensure compliance with SOPs and safety standards.

Formulate strategies to improve after-sales service, operational efficiency, and customer satisfaction.

Handle key client concerns, conduct service evaluations, and coordinate with cross-functional management teams.

Job Requirements

Bachelor’s degree (minimum) in Electromedical Engineering, Mechatronics, Instrumentation, or related science/engineering fields. A master’s degree is an advantage, particularly in electromedical engineering, instrumentation, or technical management.

7–8 years of experience in technical services, product applications, or after-sales support for industrial/medical equipment, with at least 2 years in a supervisory or managerial role.

Proficiency in the principles of operation, installation, maintenance, and repair of technical equipment.

Strong understanding of troubleshooting systems, QC, training, and service support.

Ability to analyse technical performance and service data (e.g., uptime, FCR, customer feedback).

Skilled in evaluating spare part utilisation and optimising technical team operations.

Benefits

Competitive Salary.

THR.

BPJS Kesehatan & Ketenagakerjaan.

Medical Allowances.

Working Tools Provided.

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