Customer Service Representative

Responsibilities

Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts.

Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.

Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.

Escalate inquiries or issues to relevant departments and ensure proper follow-up.

Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements

At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred).

Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.

Customer-focused, solution-oriented mindset with strong problem-solving abilities.

Excellent communication and interpersonal skills.

Proactive, organized, and self-motivated team player with a positive, can-do attitude.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally. In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.

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