Senior Consumer Insights Executive

WHAT YOU WILL DO: Client Management : Conducts standard checks to ensure that deliverables are error-free Prepares top line reports or regular deliverables for submission to clients Assists in the preparation of summaries in the top line reports Joins AAM/AM/SAM in discussions with clients and takes down notes on their needs/study objectives Discusses details of client’s requirements with AAM/AM/SAM Keeps AAM/AM/SAM updated on the status of client requirement Prepares presentations for clients Does internal follow-up within 1 week after presentation Schedules internal meetings with Operations team to discuss timetables for each client requirement. Ensures that client is billed for the total cost Conducts desk research to enhance analysis of data.

Documentation and Presentation : Archives all working files for security measure Documents internal and external minutes of the meeting Responsible for accomplishment of internal forms such as database forms, World Panel Online (WPO) forms Assists in the preparation of the final report Coordinates with client on date of presentation Attends and assists AAM/AM/SAM during client presentation and meetings Coordinates internally with Admin/Finance on the requirements of the subscription Facilitates sending of Customer Satisfaction Survey to clients in coordination with Executive Assistant

Relationship with Clients: Understands the level of service that has been committed to clients. Learns and understands the market of your clients (structure, major trends, main players, latest launches, key initiatives) Understands the current business issues Be in the loop of client news Participates in client briefing sessions Practices good face-to-face communication with client contacts

Relationship with Operations: Handles itemisation New launch update Direct contact with OP team to solve all problems related to diary and database (DB re-run, itemisation renew) Maintains close coordination with the related Dictionary handler (DE) Creates a database delivery schedule and adheres to it Uses and help develops software applications (ie. Macros…) to handle dataset efficiently Ensures that data requirements are met.

WHAT YOU WILL BRING: Bachelor’s degree in Communication Research, Marketing, Statistics, Math, Economics, Management, Psychology or any related discipline. 2–3 years of relevant working experience in consumer insights, market research, data analytics, preferably within FMCG or research companies. Knowledge of various statistical and analytical techniques and/or tools is an advantage. Proficient in MS PowerPoint, Excel and Word High level of accountability, integrity, and adaptability; able to work with minimal supervision and thrive in a fast‑paced environment. Excellent communication skills — confident in presenting, facilitating discussions, and influencing both internal teams and clients. Innovative, adaptable and flexible. A fast learner with strong numerical skills and attention to detail.

WHAT'D WE OFFER: You will be part of one of the fastest growing countries within the Worldpanel division You will work closely with most of the leading brands in Indonesia You will be part of fast-growing team that continuously strive for delivering client satisfaction Opportunity to collaborate closely with regional and global team Flexible working environment.