Customer Experience Sales Specialist

Customer Experience Sales Specialist at TalentPop App At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a

Customer Experience Sales Specialist , you are the vital link, ensuring every interaction—from initial inquiry to post-purchase support—is an opportunity to build loyalty and drive revenue.

Your Dual Role: Driving CX and Sales Success

Premium Customer Engagement: Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.

Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize average order value (AOV).

Sales Recovery & Retention: Implement targeted efforts for abandoned cart assistance, subscription recovery, and win‑back campaigns to recapture lost sales and boost customer lifetime value (LTV).

Brand Concierge Service: Deliver a consistently high‑end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.

Post‑Purchase Excellence: Efficiently manage all order‑related concerns (tracking, returns, exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Data & Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.

Qualifications

1+ year of proven remote/online sales and customer support experience (mandatory).

Prior e‑commerce experience with upselling, subscription recovery, and post‑purchase sales.

Exceptional communication and persuasive skills – natural ability to build rapport quickly and convert conversations into closed sales opportunities.

Experience in customer service across phone, email, or chat; direct e‑commerce sales conversion experience preferred.

Working knowledge of e‑commerce platforms like Shopify, CRM tools, or other customer engagement technology – a definite asset.

Goal‑oriented, self‑starter who thrives in a fast‑paced, high‑performance remote environment.

Technical Requirements for a Seamless Remote Setup

A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.

A stable, high‑speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.

A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Benefits

Sales Incentives: Opportunity to earn commissions alongside your base salary, plus reliable annual performance‑based raises.

Health & Well‑being: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.

Recognition: Generous performance and recognition bonuses for top contributors.

Flexibility: 100% permanent work‑from‑home setup—no commute required.

Growth Path: A supportive team culture with clear avenues for career advancement and skill development.

Ready to blend world‑class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!

Bekasi, West Java, Indonesia

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