E-commerce Sales Support Representative (Blended Support)

Support Customers. Spot Opportunities. Help Brands Grow.

TalentPop App works with fast-growing e-commerce brands that care deeply about customer experience and sustainable revenue growth. We’re looking for an

E-commerce Sales Support Representative

who understands that every customer interaction is both a service moment and a growth opportunity.

This is a blended support role, which means you’ll assist customers through a mix of email, live chat, and phone support depending on client needs. If you’re confident communicating across channels and enjoy helping customers while contributing to sales growth, this role offers the best of both worlds.

What You’ll Be Doing Customer Experience

Respond to customer inquiries across email, chat, and phone in a professional and solutions-focused manner.

Resolve order, product, and account concerns with accuracy and empathy.

Ensure timely follow-ups and maintain strong customer satisfaction scores.

Represent the brand with clarity, confidence, and consistency.

Sales & Growth Support

Identify opportunities to recommend relevant products, upgrades, or add-ons.

Educate customers on product value and available promotions.

Contribute to retention efforts by strengthening long-term customer relationships.

Support revenue targets through thoughtful upselling and cross-selling.

What Makes You a Strong Fit

At least 1 year of experience in customer support, sales support, or e-commerce assistance.

Strong written and verbal English communication skills.

Comfortable handling both chat/email and phone conversations.

Experience using CRM or helpdesk tools such as HubSpot, Salesforce, Zendesk, or similar platforms.

Organized, detail-oriented, and comfortable working with performance metrics.

Familiarity with online stores, order management systems, or digital retail operations.

What You’ll Gain

Competitive base compensation.

Performance-based incentives tied to sales and retention.

100% remote work setup.

Health coverage or monthly healthcare stipend.

Paid time off.

Opportunities to grow into senior sales, account management, or customer success roles.

Technical Requirements

Reliable laptop or desktop computer (modern processor equivalent to i5).

Stable high-speed internet connection (minimum 15 Mbps download and upload).

Quiet, professional workspace suitable for calls and focused support work.

If you’re ready to combine customer support skills with sales impact in a fast-moving e-commerce environment, we’d love to hear from you.

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