Customer Relation Division

Role Description This is a full-time on-site role for a Customer Relation Division at PT Victory International, located in West Java, Indonesia. The Customer Relation Division will handle day-to-day tasks such as engaging with clients to ensure customer satisfaction, addressing inquiries, and resolving complaints in a prompt and professional manner. The role also involves building and maintaining strong client relationships and contributing to customer retention strategies.

Qualifications Strong interpersonal skills and ability to effectively communicate with a diverse range of customers Proven experience in customer satisfaction, customer support, and client relations Analytical skills to evaluate customer feedback and improve service delivery Proactive attitude, problem-solving capabilities, and attention to detail Fluency in Bahasa Indonesia and proficiency in English Minimum high school diploma; a degree in business, communications, or a related field is preferred