Head of Operation & Strategy

Job Description

Formulate business strategy with others in the executive team

Design policies that align with overall strategy

Implement efficient processes and standards

Coordinate operation team and find ways to ensure customer retention

Ensure compliance with local and international laws (e.g. data protection)

Oversee the implementation of technology & analytics solutions throughout the organization

Evaluate risk and lead quality assurance efforts related to our operation

Oversee expenses and budgeting to help the organization optimize operation costs and benefits

Mentor and motivate teams to achieve productivity and engagement Report on operational performance and suggest improvements

Qualifications

Proven experience as Head of Operations, Operations Strategy or similar leadership role

Familiarity with all business functions including HR, finance, operation and IT

Experience with implementing IT systems

Strong knowledge of data analytics and reporting

Good with numbers and financial planning

Outstanding communication and negotiation skills

Excellent organizational and leadership ability

Analytical mind

Problem-solving aptitude

BSc/BA in Business, Computer Science or other relevant field

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