Helpdesk Engineer - IT

Job Description

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers

Troubleshoot and resolve end user application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors

Maintain and monitor office network infrastructure, IT security and antivirus tools

Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Requirements

Fluent English is a must

Has experience as IT Service Delivery/Support minimum 3-4 years

Graduated in Computer Sciences, Information Technology or related field is preferred

Has basic knowledge of computer hardware, software, and OS (Windows and macOS)

Enthusiastic and willing to learn in a fluid and fast-paced environment

Passionate in IT technology and wants to make a difference with technology solutions

Good interpersonal and communication skills to interact effectively at all levels

Strong analytical and troubleshooting skills

#J-18808-Ljbffr