Sales Support Team Leader (Admin Sales Operations)

Responsibilities GreenSM Car Business division is looking for a

Sales Support Lead

to drive seamless sales operations, ensure strong process control, and lead a high-performing support team from order placement to vehicle delivery. This role is critical in ensuring operational excellence, compliance, and customer satisfaction across the entire sales journey. Lead and oversee the Sales Operations team to ensure efficient handling of sales processes, documentation, payments, and EV delivery. Manage end-to-end order fulfilment, including coordination with VinFast team, banks, and internal stakeholders to ensure timely and compliant vehicle delivery. Own governance of contracts, agreements, and sales documentation in line with automotive, financial, and regulatory requirements. Act as a strategic partner to the Sales Director by reviewing, improving, and scaling sales processes, policies, and systems to support business growth. Build, develop, and performance-manage a high-performing sales operations team, ensuring service quality, accuracy, and SLA achievement.

Requirements Bachelor’s degree in Business, Management, or a related field; automotive or transport industry background is strongly preferred. 5+ years of experience in sales operations, sales administration, or commercial operations, with exposure to vehicle sales or financing processes. Proven leadership experience managing operational teams in fast-paced, multi-stakeholder environments. Strong understanding of vehicle order management, financing flows, documentation control, and partner coordination (OEM, banks, dealers). Excellent communication, analytical, and problem-solving skills, with strong English proficiency and CRM/Office expertise.

Location: Kemayoran, Jakarta