WM Center - Loker Hotelier

Posted On: 26 December 2024 Posted By: Admin Loker Hotelier Views: 1,393

WM Center, we are hiring! Head Service Ops

Responsibilities Oversee daily service of the service department to ensure smooth, efficient, and high-quality service delivery Lead and manage service teams, including scheduling, task delegation, and performance evaluation Develop and implement service standards, policies, and procedures to ensure customer satisfaction and service excellence handle customer feedback and complaints professionally, resolving issues promptly to ensure customer retention Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions

Requirements Minimum bachelor’s degree in any major At least 3 years of work experience in a Service Manager or Operations Manger role, preferably in healthcare or hospitality Knowledge of health and safety regulations in the healthcare industry is advantage Strong leadership and team management skills, with the ability to motivated and guide staff Proficiency in using service management software and tools for tracking, reporting, and scheduling

Send your CV here: [email protected] Format: Name_WMCenter_Role