Commercial Technology Specialist

About WebBeds Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites. WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. Find out more about the WebBeds WebBeds is a travel brand of the Web Travel Group (ASX: WEB). Job Purpose. The WebBeds APAC Commercial Technology team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region. You will be supporting and assisting our clients in Asia Pacific to connect our hotel product to client's systems . Key activities will be to support the activities to onboard new API clients, maintain and support existing API clients. You will manage the activities around setting up, mapping and ongoing monitoring of our API client connections. You will need to work with technical and commercial teams fielding general questions, monitoring trends and performance, investigating issues and working to find answers and solutions to help support our APAC API clients in best possible way. You will be involved in all parts of our system, becoming an expert in the technicalities and workflows underpinning the end to end business processes from purchasing to selling and everything in between.

The successful candidate will be a person with a technical mind who loves solving mysteries and appreciates the value of great support. We aim to find someone with excellent problem solving skills who is able to diagnose, evaluate and resolve complex problem situations, and when needed, escalate to appropriate colleagues. This role requires good communication skills and ability to discuss a broad range of IT topics both with a technical and non-technical audience. Key Responsibilities. Being one of the experts of our system and API connectivity. Monitor, maintain and optimize API client integrations, and also being involved in API clients integration. Provide exceptional technical support in person, via phone, chat and email as appropriate. Create and maintain documentation and knowledge base articles Diagnose, evaluate and resolve complex problem situations Work with IT / platform support team to resolve bugs.

Required Experience And Knowledge. Qualifications & Knowledge At least 2 years of experience working with application support / IT related field. Knowledge of XML, SOAP, REST or similar Self-motivated and able to work well under pressure Proven ability to operate and succeed in a fast paced environment with various competing priorities both independently and as part of a team Excellent written and verbal communication skills Fluency in English both written and spoken, is a must Any technical experience in software development is a plus Ability to understand SQL queries is a plus Quick learner. Might be needed to work from 14:00 to 23:00 Jakarta time, including weekends on a rotational basis. Proficiency in speaking and writing Mandarin would be considered a plus.

Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change ⚡ Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation

Find out more about the WebBeds

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