Customer Success

Lead customer relationships for our fastest-growing AI platform. You'll help 200+ brands maximize their WhatsApp commerce potential, drive measurable business outcomes, and ensure customer satisfaction across our global client base. Key Responsibilities

• Manage relationships with 50+ key enterprise customers across Southeast Asia • Drive product adoption, feature utilization, and ensure customers achieve their business goals • Conduct regular business reviews, success planning sessions, and quarterly check-ins • Identify upselling and expansion opportunities to grow account revenue • Collaborate with product team to relay customer feedback and influence roadmap decisions • Create and deliver customer training programs, webinars, and best practice sessions • Monitor customer health scores, usage metrics, and proactively address churn risks • Work with sales team to ensure smooth onboarding and transition of new customers Requirements

• 3+ years of customer success, account management, or client relationship experience • Proven experience with B2B SaaS platforms and enterprise customer management • Strong analytical skills with ability to interpret data and create actionable insights • Excellent communication, presentation, and relationship-building skills • Experience with CRM tools (HubSpot, Salesforce), customer analytics, and success platforms • Bachelor's degree in Business, Marketing, Communications, or related field • Fluency in English and Bahasa Indonesia; additional languages are a plus Nice to Have

• Experience in conversational AI, WhatsApp Business, or e-commerce platforms • Previous experience in a high-growth startup environment • Customer Success certification or relevant professional development • Experience with customer onboarding and training program development

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