Job Description
About Us
Love, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we've since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.
Why join us?
At Love, Bonito, you'll do more than just a job — you'll help build a movement. We're creating an organization that's lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:
Purpose with performance: We're building a world‑class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit, and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
Growth that's real: We are known to be incredibly dynamic and fast‑paced. You'll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don't join us if you're looking for a comfortable, fully structured setup, but do join us if you're excited to build, shape, and make an impact together!
Culture at our core: If you're looking for a no-corporate‑BS environment, you'll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration — because when we run together, we go further. If this speaks to your values, come join us and be part of
#TeamLB !
The role
You will be responsible for managing the day‑to‑day operations of the company while contributing to the growth and development of LB’s accounting function. This includes ensuring the timely preparation and maintenance of the general ledger for LB’s selected entities and playing a key role in driving the enhancement and implementation of accounting best practices across all operating entities.
Main responsibilities
To support sales to the customer by chat or e‑mail such as order process, payment reminder, follow‑up cancel order, return order, resi number information, daily/weekly launching blast, etc.
Respond promptly to customer inquiries.
Analyze customer problems/requests to resolve customer complaints and provide alternatives & solutions.
Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc.) to customers.
Maintain customer databases and manage administration.
Organize workflow to meet customer timeframes.
Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
Obtain and evaluate all relevant information to handle product and service inquiries.
Perform customer verifications and registration of new customer accounts.
Direct requests and unresolved issues to the designated resource.
Communicate and coordinate with internal departments.
Provide feedback and point out problematic areas to the leader to constantly improve internal processes.
Qualifications & Experience
Bachelor degree, general education degree or equivalent are welcome to apply.
Willing to work in shifting schedule (weekday, weekend, and public holidays).
Good interpersonal skills (listening, communication and positive motivation).
Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
Knowledge of customer service principles and practices.
Knowledge of relevant computer applications and social media platforms (WhatsApp, Line, Live Chat, Facebook, Instagram, Email, Google Review, marketplaces such as Tokopedia & Shopee).
Willing to do product testing and documented for company needs.
Knowledge of administrative procedures.
Familiarity with Google Workspace & Microsoft Office.
Seniority level
Entry level
Employment type
Contract
Job function
Other
Palmerah, Jakarta, Indonesia – IDR25,000,000.00 – IDR30,000,000.00
#J-18808-Ljbffr
