Customer Success Specialist

The Product Knowledge Specialist is responsible for ensuring clients have a comprehensive understanding of the

OMS (Order Management System)

and

WMS (Warehouse Management System)

systems used by Faspoint. This position serves as a subject matter expert for warehouse fulfillment operational process flows, including process synchronization with the system, training, mentoring, and solution presentations to clients, particularly in the context of supply chain and e-commerce.

Responsibilities: Implementing OMS & WMS System Training and Education Synchronizing Warehouse Operational Process Flows with the System Preparing System Documentation and Guides Product and Solution Presentations to Clients Coordinating and Supporting System Implementation

Requirements: Min. Bachelor's degree, preferably from a logistics major Minimum 2 years of experience managing systems in a warehouse fulfillment/supply chain environment Mastery of OMS & WMS, as well as warehouse workflow synchronization processes Understanding of warehouse and supply chain operational principles Proficient in online and offline presentations Active English Active Mandarin is plus point Communicative, systematic, and thorough Problem solver & analytical Able to work across teams Customer-oriented