Customer Experience Officer Syariah

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the Indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank? Here at PermataBank, you will Learn, Grow, and Make A Difference.

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

Learn : We always think inventively to improve the way we work, making it easier, better and faster.

Grow : We provide excellent service to customers and encourage excellent performance in our daily work.

Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description

Carrying out service and sales activities for walk‑in customers as well as existing customers to achieve the predetermined targets

Providing banking services in accordance with service quality guidelines to ensure customers have a good transaction experience, thereby increasing customer engagement and creating loyal customers

Completing all administrative and operational transactions under their responsibility properly, on time, and in accordance with applicable procedures

Responding to customer inquiries/complaints within their capacity, escalating unresolved complaints to a supervisor, recording them in the system used by PermataBank, and following up to ensure the complaints are resolved in accordance with the applicable SLA

Job Requirements

Minimum education of D3/ S1 from any major

At least 2 year of experience as a Customer Service

Attractive appearance

Service-oriented mindset and good communication skills

Reliable, able to work independently or in a team

Ability to speak English or other foreign languages is a plus

PT. Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.

Permata Bank is commercial bank for Business Activities (BUKU) 4, who has reached a net profit of more than 2 billion rupiah in 2022 and won Excellence in Workplace Wellbeing 2021 (Bronze Winner). So, we’re an agile place to Learn, Grow, and Make a Difference.

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