Staff-Collection & Reconcile HBB

Job Summary Billing and Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes including: - Information verification (e.g., ensure accuracy of billing information, negotiated terms and compliance with current legislation) - Monitoring customer accounts (e.g., ensure payments made on time, report on overdue accounts, etc.) - Resolving billing discrepancies (e.g., investigate and resolve billing and invoicing errors, recommend process improvements to avoid future errors, etc.) - May include collections activities Specialization Match Note: Para-Professional incumbents verify information (e.g., ensure accuracy of billing information, negotiated terms, etc.) and complete invoice data entry. Job Description Key Responsibilities: Collection & Reconcile Management HBB To do collection for all outstanding customers Payment reminders for all HBB Customers Process payments, refunds and adjustment Problem resolution for billing and customer credit issues Problem resolution for customer payment issue Report on collection activity and accounts receivable status Change Payment Method in Siebel Register or unregister for auto debit customers Dunning monitoring to ensure that all dunning process run well Payment Reconciliation with Payment Partners including coordinate with related stakeholders if data not completed. Support for additional payment point

Qualification Proven experience as Collection and Payment specialist or similar role Knowledge of billing procedures and collection techniques (e.g. skip tracing) Familiarity with laws related to debt collection (e.g. FDCPA) Working knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Ability to think strategically and to lead

Related Experience At least 3 years' experience as a collection expert, or a similar customer support role. Proven track record of managing all aspects of a successful product throughout its lifecycle Proven ability to solve issue on billing and payment Background in collection and payments activities Strong problem solving skills and willingness to roll up one's sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization

Skills Good understanding of CRM, NRM and Simponi AX Understanding of basic accounting and accounts payable principles Knowledge of relevant legal requirements Negotiation and conflicts resolution (Skilled in negotiation) Experience reconciling accounting figures and financial records Problem-solving skills Excellent communication skills (written and oral) Accurate data entry skills Client relationship management and customer service skills Team player with the ability to work with multiple parties Intermediate to advanced computer software skills, including Excel and Accounting packages Customer Relationship Management

Leadership Competencies Collaborating Quality Orientation Managing Work Initiating Action Analysis Applied Learning Building Customer Loyalty

Technical Competencies Billing and Invoicing General Accounting Accounts Payable and Receivable Financial Reporting

Behavioral Expectations Personality Traits Internal Stakeholders External Stakeholders