Senior Customer Experience Operations Manager

A financial tech company in Jakarta is looking for an experienced Customer Support Manager to lead a team and enhance service quality. The ideal candidate will have over 15 years of customer service experience, including at least 5 years in leadership. Responsibilities include supervising staff, managing escalated cases, and implementing support workflows. Strong analytical and communication skills are essential, along with proficiency in customer service tools. This role plays a crucial part in maximizing customer satisfaction and operational efficiency. #J-18808-Ljbffr