Account Delivery Manager

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Account Delivery Manager

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Neurons Lab

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Tanah Abang, Jakarta, Indonesia .

Objective To drive exceptional client outcomes and sustainable account growth by delivering world‑class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Responsibilities

Business Development & Account Growth

Account Strategy Development

Create and maintain comprehensive Account Development Plans for the assigned portfolio

Conduct quarterly strategic account reviews with stakeholders

Map decision‑maker influence and develop multi‑threading strategies

Expansion Revenue Generation

Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter

Identify cross‑sell and upsell opportunities through systematic client engagement

Execute a consultative selling approach focused on business outcomes

Own expansion pipeline from identification through closed‑won

Stakeholder Relationship Management

Build and maintain executive‑level relationships (C‑suite and VP level)

Conduct monthly business reviews demonstrating ROI and value realization

Position as strategic AI transformation advisor, not just delivery vendor

Manage stakeholder expectations and nurture long‑term partnerships

Market Intelligence & Competitive Positioning

Monitor client industry trends and emerging AI opportunities

Gather competitive intelligence and market feedback

Provide insights to product development and business strategy teams

Project Delivery Excellence

End‑to‑End Project Leadership

Own complete project lifecycle from initiation through successful closure

Ensure delivery of committed business outcomes, not just technical deliverables

Manage project scope, timeline, budget, and quality standards

Lead cross‑functional teams, including AI engineers and solution architects

Client Experience Management

Maintain Customer Satisfaction Index (CSI) >4.0 across all projects

Ensure a premium client experience at every touchpoint

Proactively address issues and implement corrective actions

Build trust through transparent communication and reliable delivery

Risk Management & Issue Resolution

Identify and mitigate project risks before they impact delivery

Escalate critical issues with a clear problem definition and proposed solutions

Maintain risk registers and implement mitigation strategies

Conduct lessons learned sessions and drive continuous improvement

Value Demonstration & ROI Measurement

Implement OKRs, DoD, and measurable success criteria for every project

Track and report business impact throughout the project lifecycle

Create compelling success stories and case studies

Prepare ROI calculations and business value presentations

Team & Resource Management

Project Team Coordination

Allocate and coordinate AI engineers, architects, and specialists

Conduct regular team meetings and sprint planning sessions

Monitor team performance and provide feedback for improvement

Ensure knowledge sharing and cross‑training within project teams

Talent Development & Mentoring

Conduct bi‑weekly 1:1 meetings with team members

Support professional development and skill‑building initiatives

Provide performance feedback and career guidance

Resource Optimization

Optimize resource allocation across the project portfolio

Coordinate with other ADMs for resource sharing and load balancing

Monitor utilization rates and productivity metrics

Plan resource requirements for upcoming projects and expansions

Strategic Collaboration & Process Excellence

Cross‑Functional Alignment

Collaborate with the AI Engineering team for technical solution design

Work with Business Development for pipeline development and deal closure

Partner with the Operations team for contract management and legal documentation

Align with CTO, CDO, and CEO on strategic account priorities

Process Innovation & Documentation

Maintain accurate project documentation and account records

Contribute to delivery methodology improvements and best practices

Share learnings and insights with the broader delivery team

Participate in process optimization initiatives

Knowledge Management

Document project outcomes, lessons learned, and best practices

Create and maintain technical documentation for client handovers

Build reusable assets and accelerators for future projects

Contribute to Neurons Lab's intellectual property and thought leadership

Capabilities

Leadership – Ability to lead cross‑functional teams and drive results

Communication – Exceptional verbal and written communication skills

Risk Management – Proactive identification and mitigation of project risks

Fast Decision Making – Rapid response to changing client needs and market conditions

Ownership – Complete accountability for account outcomes and client success

Conflict Management – Skilled in resolving stakeholder conflicts and alignment issues

Innovative Thinking – Continuously identify AI transformation opportunities

AI/ML Awareness – Strong understanding of AI technologies and business applications

Project Management Methodologies – Expert in Agile, Scrum, and delivery frameworks

Advanced English – Fluent communication with global clients and stakeholders

Financial Services Knowledge – Deep understanding of the FSI industry and regulatory requirements

Experience

Account/Project Management (5+ years) – Proven track record in managing complex client relationships and project delivery

Business Development Experience (2+ years) – Demonstrated success in identifying and closing expansion opportunities

AI/ML/Data Science Delivery Experience (3+ years) – Experience delivering AI and machine learning projects with measurable business impact

Financial Services Industry Experience (2+ years preferred) – Understanding of banking, insurance, or capital markets operations and challenges

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries IT Services and IT Consulting

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