Senior Research Executive, Customer Experience

Job Description Customer Experience (CEX) is All things customer. Our mission is to equip to our clients with the insights they need to make better decisions about their customer experience investments. We do this thourgh CX research and advisory, cross-channel analytics (digital and physical), and CX Performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

RESPONSIBILITIES

Supporting CEX research project management & client servicing.

Carry out tasks displaying solid basic research knowledge, design research and good knowledge about producing research projects outputs

Check & analyze complex data, interpret accurately and make good recommendations based on it

Identify simple business opportunities and discuss with seniors

Develop product / sector knowledge and champion it, display good, basic supervisory

REQUIREMENTS

Bachelor / Master degree with major in Social Studies / Statistics / Math / Equivalent

At least 3-4 years experiences as Quantitative researcher

Excellent knowledge about research design, research project management & create market research questionnaire

Previous experience in market research company will be an advantage

English fluency for daily conversation & correspondency is a must

About the Team Customer Experience at Ipsos is

All Things Customer . Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

About Us Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

Job Info

Job Identification 6738

Job Category Research

Posting Date 09/16/2025, 03:22 AM

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