Key Account Manager e-Commerce

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Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure® and Glucerna® – to help get the nutrients they need to live their healthiest life.

Main Purpose of Role The E-Commerce Key Account Manager (KAM) is responsible for managing strategic relationships with key ecommerce platforms to drive sales growth, optimize brand presence, and deliver commercial objectives. This role ensures effective negotiation of campaign slots, visibility opportunities, and co-marketing initiatives while maintaining profitability and compliance with brand guidelines. The KAM acts as the primary liaison between internal teams and platform stakeholders, leveraging data insights to maximize ROI and enhance shopper engagement.

Main Responsibilities

Build and maintain strong partnerships with key ecommerce platforms (Shopee, Tokopedia & Shop|Tokopedia, Lazada & others), securing campaign slots and co-marketing opportunities.

Develop and execute strategies to achieve monthly and quarterly sales targets, including pricing, promotions, and assortment planning.

Negotiate platform visibility, promotional mechanics, and paid placements to maximize ROI and brand exposure.

Track and analyze sales performance, campaign effectiveness, and shopper trends; recommend actions for improvement.

Collaborate with marketing, supply chain, and finance teams to ensure stock readiness and campaign alignment.

Qualifications

Education: Bachelor’s degree in business, Marketing, or related field.

Experience: 3–5 years in ecommerce account management or sales, preferably in FMCG or retail.

Other qualifications: Strong negotiation skills, analytical ability, and understanding of ecommerce platform operations. Proficiency in data analysis and campaign planning tools.

Seniority level Mid-Senior level

Employment type Full-time

Job function Hospitals and Health Care

Abbott is an Equal Opportunity Employer, committed to employee diversity.

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