German-Speaking Customer Service Specialist

About Us : PUREPROGRESS is a young and international logistics company and customs broker based in Switzerland. We pride ourselves on our innovative approach to logistics, offering comprehensive solutions to meet the diverse needs of our clients worldwide. We are currently seeking a motivated and detail-oriented individual to join our team as a

German-Speaking Customer Service Agent . Responsibilities:

Accepting incoming calls and consulting our clients in German language. Requesting information and documents from clients by phone and email in German language. Inputting orders into our German customer service software programs. Issuing quotations / price offers for our German-speaking clients. Writing and responding in German language to emails from clients. Ensuring that documents received from clients are complete and accurate. Minimum Qualifications:

Bachelor’s Degree, ideally from a German-speaking country or in German language. Previous experience as a customer service agent, a freight forwarding and logistics services clerk or in customs brokerage. Fluent in German (Mandatory). Minimum 1 year in Customer Service. Minimum 1 year in Logistics. Application Questions:

Would it be acceptable for you to work from Monday until Friday, from 12 noon until 8:30 p.m.? What is your expected gross salary for this job per month? What level of French-skills do you have (A1, A2, B1, B2, C1, C2)? As a part of our Customer Service team at PUREPROGRESS, you’ll be the first point of contact for clients, helping them with inquiries, tracking shipments, and resolving any issues with professionalism and care.

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