Customer Service (Mandarin Speaker)

PT Finfleet Teknologi Indonesia telah berdiri sejak tahun 2014 sebagai perusahaan jasa outsourcing atau alih daya yang berbasis teknologi. Saat ini, kami mengelola lebih dari 20.000 karyawan yang tersebar di berbagai perusahaan yang ada di wilayah Medan, Palembang, Bandung, Yogyakarta, Surabaya, Semarang, Bali, Balikpapan, Solo, dan Jakarta.

Job Description

Handle customer inquiries, requests, and complaints via phone, email, chat, or other communication channels using Mandarin and Indonesian.

Provide accurate information regarding products and services in a professional manner.

Maintain good relationships with customers to ensure customer satisfaction and loyalty.

Handle invoicing and pre-order operations needs.

Coordinate with internal teams (sales, operations, or other departments) to resolve customer issues.

Handle customer complaints efficiently, politely, and with a solution‑oriented approach.

Assist with administrative tasks related to customer service when needed.

Requirements

Minimum education High School / Vocational School; Diploma or Bachelor’s degree is preferred

Minimum 1 year of experience as a Customer Service (fresh graduates are welcome to apply)

Fluent in Mandarin with strong listening, speaking, reading, and writing skills

Excellent communication skills, friendly, patient, and customer‑oriented.

Detail‑oriented, responsible, and able to work under pressure in a fast‑paced environment

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