Customer Service Management (ServiceNow Developer)

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

Key Responsibilities

Gather requirements from clients for CSM module

Develop and customize ServiceNow OOTB CSM components

Develop integrations from legacy systems

Certification - CSA & CAD (Mandatory), CIS-CSM (Preferred)

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field

5+ years experience in ServiceNow development

Experience in CSM implementation

Strong communication and coordination skills

Problem-solving and analytical thinking

TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our LinkedIn TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!

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