After Sales Specialist (Mandarin Speaker)

WE’RE HIRING – After Sales Specialist Placement: Head Office Available to Join: Immediately

Job Responsibilities Manage all after-sales administrative processes accurately and on time Handle warranty claims, product returns, and unit repair processes according to company procedures and principal policies Act as liaison between customers, service centers, and internal teams Monitor repair status, unit replacements, and warranty claims to ensure SLA compliance Input, update, and maintain customer and product data in the company system Prepare periodic reports on after-sales performance, claims, and complaint resolution Handle customer complaints professionally and in a solution-oriented manner Organize and maintain proper documentation and filing systems Coordinate with Sales, Warehouse, and Technicians to ensure smooth workflow Provide suggestions to improve after-sales service quality and processes

✅ Qualifications Minimum Diploma (D3) in Administration, Management, Accounting, or related field At least 1 year experience as After Sales Admin / Customer Service / Operational Admin (preferably in gadget/electronics industry) Good understanding of warranty, return, and after-sales processes for electronic products Proficient in Microsoft Office or Google Workspace (especially Excel/Spreadsheet) Experience using database systems or ERP is a plus Strong communication skills and customer-oriented mindset Detail-oriented, organized, and able to work under pressure Good problem-solving skills and responsive attitude Able to work independently and in a team Honest, disciplined, responsible, and hardworking Willing to work in a dynamic and fast-paced environment