Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and elevate to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Qualifications

Fluent in Mandarin, with a certified language test preferred

Minimum of 1 year experience in the same position in luxury hospitality

Experience in operating OPERA system

Strong communication skills in English

A customer-oriented and professional attitude

Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

Positive Working

Great Environment

Supportive Team Work

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