Associate, Client Services, Operation

Overview

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Associate, Client Services Operation

role at

DBS Bank . Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

Provide exceptional client service and support to internal and external clients, ensuring their needs are met in a timely and efficient manner. Assist with the processing and resolution of client inquiries, requests, and complaints, escalating complex issues as necessary. Collaborate with cross-functional teams to identify and implement process improvements, enhancing the overall client experience. Maintain accurate and up-to-date records and documentation related to client interactions and service delivery. Contribute to the development and implementation of client service strategies and initiatives. Participate in training and development programs to continuously enhance your knowledge and skills. Requirements

Bachelor's degree or equivalent in a relevant field. Minimum 2-3 years of experience in a client-facing or customer service role, preferably in the financial services industry. Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues. Excellent problem-solving and analytical skills, with the ability to identify and resolve issues efficiently. Proficient in using relevant software and technology tools to support client service delivery. Ability to work collaboratively in a team environment and contribute to the achievement of shared goals. Demonstrated commitment to continuous learning and professional development. Benefits & Compensation

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Job Details

Primary Location:

Indonesia Job Function:

Operations Schedule:

Regular Job Type:

Full-time Job Posting Date:

Dec 11, 2025 Seniority Level

Not Applicable Employment Type

Full-time Industries

Banking, Financial Services, and Investment Banking Apply Now

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