Guest Experience Manager

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Guest Experience Manager

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Banyan Tree Ilha Caldeira

Job Purpose The Guest Experience Manager is responsible for delivering an exceptional customer journey from pre‑arrival to post‑departure. This role ensures that all guest interactions reflect the company’s service standards, builds customer loyalty, and continuously improves the guest experience by working across departments.

Requirements

Proven experience (minimum 3 years) in hospitality, customer service, or guest relations, preferably in a managerial role.

Excellent communication, problem‑solving, and interpersonal skills.

Strong leadership and team coordination abilities.

Proficiency in English (additional languages are a plus).

High attention to detail and a genuine passion for customer satisfaction.

Ability to stay calm under pressure and manage guest expectations effectively.

Familiarity with CRM systems, guest feedback platforms, and hotel management software is an advantage.

Seniority level Mid-Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries Hospitality

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