Bilingual Administrative Medical Assistant (Job ID: WENTIA1)

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Bilingual Administrative Medical Assistant Job ID:

WENTIA1 Industry Mental Health Agency Location LATAM (Remote) ⏳ Job Status Part Time (20 hours/week) Work Schedule Monday to Friday 12:00 PM – 4:00 PM (MST) Flexible Salary $7 – $8 per hour Target Start Date ASAP

Role Overview

About the Client Fast-growing mental health agency serving high-priority clients Clients referred through the Arizona Motor Vehicle Division, the Supreme Court, and the Adult Probation Department Clients are often in time-sensitive situations regarding legal status or driver’s licenses Strong commitment to

“speed to lead”

and immediate responsiveness

About the Role Seeking a professional, bilingual (English/Spanish) Virtual Assistant Manage front-line communications with excellence and urgency Provide administrative support to the clinical team Serve as the

first point of contact

for clients Ensure clients are scheduled quickly and records are maintained with 100% accuracy

Key Responsibilities ☎️

Front-Desk Management Answer inbound calls promptly Return missed calls/voicemails ideally within the hour

Strategic Scheduling Manage calendars for the owner and two staff therapists Coordinate initial appointments Manage recurring follow-up sessions

EHR Data Entry Accurately enter therapist notes Process intake forms Maintain client data in the Electronic Health Record (EHR) system

Client Follow-ups Proactively confirm appointments Ensure clients remain engaged with required services

Medical Administration Draft professional forms Prepare termination letters Create agency-specific documentation as needed

Revenue Protection Ensure no referral is lost to a competitor Deliver a warm, efficient, and immediate booking experience

Group Session Assistance Sit in on group sessions Take accurate notes

✅ Qualifications & Skills

Bilingual Fluency Native or near-native fluency in both English and Spanish Essential to serve a diverse client base

Communication Style Professional, warm, and patient phone presence Comfortable handling “high-risk” or impatient clients Communicate with empathy and clarity

Technical Proficiency Experience with EHR systems (Electronic Health Records) beneficial Proficient in digital scheduling tools and email management

Organization Highly detail-oriented Capable of managing administrative workload for three providers Ensures providers can focus entirely on patient care