Sales Admin (Modern Trade)

Are you highly organized, detail-oriented, and eager to make an impact in the dynamic world of retail operations? Join our team as a Modern Trade Sales Admin and be a key player in ensuring smooth claim processing and accurate purchase order management for our hyper/supermarket and minimarket channels.

Key Responsibilities As a Modern Trade Sales Admin, you will:

Claim Management & Administration Data Collection & Recording:

Gather and maintain all claim data from minimarket channels, including claim amounts, types, and settlement statuses. Document Verification:

Ensure all submitted documents, such as invoices, damage reports, and other supporting evidence, are complete and accurate. Claim Review & Assessment:

Evaluate claims to confirm compliance with company policies and procedures. Internal Coordination:

Work closely with logistics, finance, and management teams to accelerate claim processing. Negotiation & Resolution:

Collaborate with involved parties to achieve fair, timely, and efficient resolutions. Reporting:

Generate weekly and monthly reports on claim statuses, resolved claims, and key performance metrics. Data Analysis & Improvement:

Identify trends, common causes, and opportunities for process enhancements. Insights & Recommendations:

Provide actionable insights to minimize recurring claims and streamline operations.

Purchase Order (PO) Management PO Processing & Monitoring:

Create, review, and manage purchase orders for modern trade customers, ensuring accuracy in pricing, quantities, and terms. Order Tracking:

Coordinate with sales, warehouse, and logistics teams to ensure timely order fulfillment and delivery. Documentation Control:

Maintain accurate PO documentation and ensure alignment with contracts, trade agreements, and promotional programs. Reconciliation:

Monitor PO status, resolve discrepancies, and coordinate with finance for invoice matching and payment tracking. Reporting & Forecast Support:

Support the sales team with PO-related reports and order trend analysis to improve planning accuracy.

What We’re Looking For Qualifications & Experience Bachelor’s degree in Business Administration, Finance, Logistics, or related fields. At least 2 years of experience in claims processing, sales administration, PO management, or a similar role (fresh graduates with strong interest are welcome to apply!). Prior experience in retail or minimarket channels is a plus. Skills & Competencies Strong organizational and multitasking abilities. Excellent negotiation and communication skills (verbal & written). High attention to detail and accuracy in managing data. Proficient in Microsoft Office (Excel, Word, PowerPoint). Analytical mindset with the ability to create detailed reports and recommend improvements. Strong problem-solving skills and ability to work under tight deadlines.

Personal Attributes A team player with a proactive and positive attitude. Strong customer service orientation. Adaptable and capable of thriving in a fast-paced environment.

Why Join Us? Be part of a supportive and dynamic team. Opportunity to contribute directly to operational excellence and process improvement. Work in an exciting, fast-paced FMCG environment. Career growth opportunities and exposure to cross-functional teams.