Staff-Gerai Store

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Staff-Gerai Store

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PT. Indosat Tbk

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Job Summary Delivers fast, efficient knowledgeable services to an account portfolio of high value members. Delivers on revenue targets through building your VIP client relationships to stimulate and retain, and through acquiring new key clients. Develops and manages staff, coaches and trains team members, develops key account management plans. Provides high value clients with a luxury personalized service in stores, and off-site if required; may act as consultants for other sales persons.

Job Description The Gerai & Store is responsible for the implementation and daily operations of retail stores, ensuring seamless execution of sales, customer service, and operational excellence. This role oversees the compliance of retail operations, ensuring adherence to company policies, tools, and processes to enhance sales team performance and partner/distributor collaboration.

Key Responsibilities

Retail & Gerai Operations Management: Oversee daily operations of Gerai and retail stores, ensuring smooth execution of sales, inventory, and customer service.

Customer Experience & Service Quality: Implement strategies to improve customer experience and ensure high service quality in all retail touchpoints.

Governance & Compliance: Ensure compliance with regulatory policies, company guidelines, and operational standards in all retail locations.

Retail Sales Performance & Optimization: Monitor and optimize sales performance, drive sales conversion, and improve overall store productivity.

Retail Training & Development: Support product and service training implementation across retail stores, ensuring proper availability and technical readiness.

Partner & Distributor Management: Manage relationships with external partners, distributors, and franchisees to optimize retail expansion and performance.

Data & Insights Management: Utilize data analytics to monitor store performance and drive data-driven decision-making for retail improvements.

Qualifications

Bachelor's degree in Business Administration, Marketing, Sales, Retail Management, or a related field.

At least 3 years of experience in retail operations, sales management, or business development, preferably within the telecommunications, FMCG, or consumer electronics industry.

Strong background in retail sales operations, store performance management, and customer experience improvement.

Hands-on experience in inventory management, merchandising, and in-store promotional execution.

Ability to analyze market trends, customer insights, and competitive intelligence.

Proven track record in retail operations, sales growth, and performance management across multiple retail channels.

Hands-on experience in team leadership, and customer experience enhancement within a competitive retail environment.

Strong expertise in Retail Strategy & Implementation, Sales & Performance Management, Partner/Distributor Relationship Management, and Compliance & Governance.

Retail Operations & Sales Execution – Strong knowledge of retail processes, merchandising, and customer engagement strategies.

Strong communication and stakeholder management skills to collaborate with distributors, partners, and internal teams.

Leadership Competencies

Collaborating

Quality Orientation

Managing Work

Initiating Action

Analysis

Applied Learning

Building Customer Loyalty

Technical Competencies

Channel, Partner and Account Management

Product Strategy and Road-mapping

Product Development and Lifecycle Management

Training and Talent Development (Commercial)

Customer Experience and Journey Design

Market and Competitive Intelligence

Portfolio and Project Management

Data Analytics and Revenue Insights

Governance, Risk and Stakeholder Communications

Pricing, Commercial and Deal Structuring

Brand, Content and Creative Strategy

Sales Operations and Enablement

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Telecommunications

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