Customer Success Specialist (Jakarta)

Qiscus is an Agentic Customer Engagement Platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. In order to be able to help more businesses in the fastest time possible, Qiscus adopts a 100% channel approach for the enterprise sector. We are currently looking for dynamic and passionate sales personnel to contribute in our renewal and expansion business strategy. If you find that you fit this role, come join us!

What You Will Do

Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

Establish a trusted relationship and communicate clearly/effectively to clients to help drive continued value of our products and services

Maintain and support existing customers to ensure they continue using Qiscus effectively, leading to the success of their own businesses.

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

Collaborate, problem solve, and/or strategize upcoming client meetings with team members

Work with the sales and marketing team to share marketing information and/or drill customer references, NPS, and develop case studies

What You Will Bring To The Role

Bachelors Degree, preferably in a related field (e.q Marketing, Business etc). Fresh graduates are welcome to apply

Passionate in learning about sales, marketing or business development in IT solutions

Entrepreneurial in mindset and spirit

Previous internship or related experience in Sales, Business Development and Marketing is a good plus

Firm understanding of and experience using Microsoft Excel or Google Spreadsheet

Ability to communicate in a professional manner with potential clients

Possess excellent communication and negotiation skills

Fluent in both Bahasa Indonesia and English (both written and spoken)

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