Customer Relations & Satisfaction Supervisor

Chery Group Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles. Responsibilities

Oversee customer communications across social media and WhatsApp, ensuring timely responses and preventing potential crises from major complaints. Handle and resolve customer complaints, including direct negotiations to achieve effective solutions. Develop customer service policies and conduct complaint-handling training for dealers. Track and monitor complaints and resolutions to ensure consistent achievement of CSI scores and KPIs. Collaborate with cross-functional teams to resolve complex issues and prepare clear, concise reports for management review. Requirements

Bachelor’s degree in Law. Minimum 3 years of experience in automotive after-sales customer service and management. Fluent in Indonesian and English; Mandarin is a strong advantage. Strong problem-solving, negotiation, and interpersonal skills with a customer-focused mindset. Knowledge of consumer protection law and the ability to perform well in high-pressure, fast-paced environments. Kindly ensure your CV is written in English. Only shortlisted candidates will be contacted.

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