Telesales Team (Supervisor & Associate Manager)

We’re Hiring – Telesales Team (Supervisor & Associate Manager) Join our Telesales team! We’re looking for

passionate and results-driven individuals

to grow with us — from supervising high-performing teams to driving strategic initiatives across the business. You’ll play a key role in

improving conversion, productivity, and operational excellence . What You’ll Do (common For Both Levels) Lead and coach telesales teams to achieve Booking CVR, Show-Up Rate (SU%), and other performance KPIs. Collaborate across Marketing, Ops, and System teams to improve lead quality, tools, automation, and workflows.

Telesales Supervisor Deliver end-to-end project execution: daily briefings, weekly reports, QC scorecards. Ensure CVR targets are met, including Lead-to-Book and Book-to-SU conversion. Maintain first response time

Coach and enable team members to achieve performance standards. Strong people management, detail-oriented, and results-driven.

Telesales Associate Manager Act as a strategic partner to the Telesales Manager, co-owning KPIs and driving key initiatives. Lead cross-functional projects and continuous improvement initiatives (SOPs, incentives, seat plans, automation, training). Analyze data and performance dashboards, identify gaps, and propose high-impact solutions. Build project plans: objectives, success metrics, timelines, owners, risks. Facilitate brainstorming, experimentation, and strategic decision-making. High ownership, critical thinking, structured mindset, and manager-level execution.

Requirements Telesales Supervisor: Proven execution & leadership skills in telesales, contact center, or sales operations. Skilled in Microsoft Excel and KPI monitoring. Detail-oriented, results-driven, and able to coach teams effectively.

Telesales Associate Manager S1 in Economics, Management, or related fields. 3+ years experience in telesales, contact center, operations excellence, or commercial excellence. At least 1–2 years in senior/leadership role (SPV, Senior Analyst, Sales Ops). Strong strategic thinking, project management, and data analysis skills. Skilled in Excel, Google Slides, and comfortable leading cross-functional initiatives.