Technology Manager

About The Role

At Tentang Anak, we move super fast because we work for the needs of 80 million Indonesian children & families that can’t wait. We seek people who are hungry to solve the problem, accountable & bring speed in everything they do.

Responsibilities As we scale our FMCG retail operations, we need a

Technical Leader

who can ensure our business systems run reliably while supporting our digital and physical products.

What You'll Own Business Systems & ERP Operations

Lead technical integration, customization, and daily operations of Oracle NetSuite ERP

Ensure smooth data flow between sales channels (e-commerce, B2B, marketplaces) and NetSuite

Build and maintain internal operational tools: dashboards, reports, workflow automation for Finance, Supply Chain, and Operations teams

Provide Tier-2/3 technical support for business-critical systems: troubleshoot ERP issues, data sync failures, integration problems

Support multi-warehouse operations, inventory management, batch tracking, and 3PL integrations

Collaborate daily with Business Intelligence, Product Manager, Finance, Ops, and Supply Chain teams to understand and solve their technical pain points

Security, Compliance & Vendor Management

Lead data governance, ensuring compliance with audit requirements

Conduct vendor security assessments before API/system integration

Prepare technical documentation for external audits and ensure all compliance requirements are met

Team Leadership & Stakeholder Management

Lead and mentor 2-4 engineers (backend, frontend, or full-stack) with a focus on business systems work

Translate technical issues into business language

Work cross-functionally with non-technical teams: Finance, Supply Chain, Operations, Commerce

Help engineers understand business context and FMCG operations, not just code

Foster a culture where operational work (ERP, internal tools, support) is valued equally with product features

Day-to-Day Operations

Monitor all transactional data integrations and resolve issues before they impact business operations

Maintain documentation for all business systems and integrations

What Success Looks Like (6-12 Months) Business Operations

ERP data integration runs smoothly with a

Sales data from all channels is reconciled in NetSuite consistently within 24-48 hours

Zero critical business disruptions due to ERP or integration failures

Security & Risk Management

Security baseline established with documented current state and improvement roadmap

The company is prepared for future audit requirements with organized documentation and processes

Stakeholder Relations

Finance, Ops, and Supply Chain teams trust engineering as a reliable partner

Team Development

Engineers understand FMCG business flows and can troubleshoot common ERP issues independently

The team handles operational support rotation without constant escalation to you

Requirements You're a Fit If You...

Business Systems Experience (Critical - Non-Negotiable)

2+ years hands-on experience with ERP systems (NetSuite strongly preferred; SAP, Oracle, Oddo acceptable)

Deep understanding of FMCG/retail business processes: inventory, fulfillment, invoicing, reconciliation

Experience integrating sales channels (e-commerce platforms, POS systems, marketplaces) with ERP

Comfortable with data reconciliation, debugging data sync issues, and working with Finance/Ops teams

Track record building internal operational tools (dashboards, reports, workflow automation)

Experience with SuiteScript or willingness to learn NetSuite customization

Technical Foundation

3+ years of software development experience (backend, full-stack, or business systems)

Proficient in at least one backend language: Go or Node.js

Strong SQL skills and database management experience

Understanding of API integrations, data pipelines, and ETL processes

Familiar with basic cloud infrastructure and CI/CD workflows

Not required to be an expert in cutting-edge tech stack. We value reliability over innovation here

Stakeholder Communication

Proven ability to explain technical problems to non-technical executives

Experience working directly with Finance, Supply Chain, or Operations teams

Patient and clear when handling support requests from business users

Operational Mindset

Comfortable with "boring" operational work: ERP troubleshooting, data fixes, help desk escalations, monitoring dashboards

View business systems stability as more important than shipping new features

Systematic approach to debugging: logs, data tracing, root cause analysis

Understanding that making Finance's job easier is a real engineering impact

Leadership & Soft Skills

Have mentored or led 2-4 engineers in a team setting

Can guide engineers who may be more interested in app development also to value business systems work

Humble, service-oriented mindset toward internal business teams

Nice to Have

Knowledge of WMS (Warehouse Management Systems) or 3PL integrations

Experience with batch tracking, expiry management, and multi-SKU operations

What This Role Actually Is Be honest with yourself before applying:

You'll Thrive Here If You

Prefer stability over innovation - our business systems need to work 99.9% of the time

Value business impact over technical prestige - making Finance close books faster is a win

Don't mind support work - helping users is part of the job, not beneath you

Understand FMCG operations - you know why batch numbers and expiry dates matter

You'll Struggle Here If You

Want to work on cutting-edge tech or build the next viral feature

Find ERP work "boring" or beneath your skills

Need constant new technical challenges to stay motivated

Prefer minimal interaction with business stakeholders

How We Work

Product Engineering Mindset: Every engineer understands the user and the business

Ownership and Clarity: We take responsibility for outcomes and communicate clearly

Collaboration: We work as one team, across engineering, product, design, and business

Continuous Improvement: We learn from failures, share feedback, and get better together

Business-first mindset - engineering serves the business, not the other way around

Pragmatic over perfect - we value solutions that work over elegant architecture

Operational excellence - uptime and reliability matter more than innovation

Seniority & Scope

Technical Lead position reporting to the Engineering Manager - you'll lead the business systems function while staying hands-on

Manage and develop 2-4 engineers focused on business systems, internal tools, and operational support

Build business systems engineering practice - establish standards, processes, and team culture from the ground up

Work closely with the Engineering Manager, Product Manager, C-Level, Business Intelligence, Finance, and Supply Chain as the technical owner of business operations systems

Balance hands-on technical work (40%) with team leadership, coordination, and planning (60%)

Own the technical roadmap for all business systems and ERP integrations, with EM approval on major initiatives

Act as primary technical liaison between Engineering and Business Operations teams

Participate in technical discussions with C-level about business systems, vendor selection, and operational technology investments

Drive hiring and onboarding for business systems engineers in collaboration with EM

Expected to mentor, performance manage, and grow your team members toward senior roles

This is a technical leadership position with people management responsibilities. You'll be evaluated on both team outcomes and technical execution

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