Account Relationship Manager

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society.

We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Please find out more about what we do here: www.ptsmn.co.id

This position will be placed for PT iForte Solusi Infotek

What You Will Do

Build a professional relationship continuously with existing clients by intense communication, supporting activities that are needed, etc. in order to maintain existing client relationships and ensure their needs are met.

Perform intense communication with existing clients to explore any possibilities of business enlargement and collaborate with the sales team to follow up.

Explore new business opportunities by gathering information from any resources and collaborating with the sales team.

Provide the best service from end to end, including resolving any issues and/or problems within the coverage area as part of after‑sales services to maintain a good level of customer satisfaction.

Prepare periodic reports to provide updates on progress and ensure all issues can be solved. Provide recommendation analysis to ensure targets are achieved.

Perform collaboration with other stakeholders by coordinating with internal and/or external stakeholders to ensure smooth operational running.

What You Will Need

Minimum 4‑6 years in the same field.

Minimum Bachelor’s degree in any major.

Excellent verbal and written communication skills.

Product knowledge.

Persuasive and negotiation skills.

Good interpersonal skills.

Customer‑oriented.

Positive, can‑do attitude, well‑organized and extremely detail‑oriented.

Able to thrive in a fast‑paced, client‑centric teamwork environment.

Reporting management.

Fluent in English, both spoken and written.

What We Offer

You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.

You will be part of a fast‑growing team that strives to deliver client satisfaction.

Competitive benefits and exceptional career experience.

Seniority Level Associate

Employment Type Contract

Job Function Sales, Marketing, and Business Development

Industries Telecommunications, IT Services and IT Consulting, IT System Data Services

South Jakarta, Jakarta, Indonesia (posted 3 weeks ago)

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