OpsRamp SME

· Minimum 10 years of experience in the area of Enterprise monitoring, Event Management, Infrastructure Discovery, Automation, Configuration Management and Integration with ITOM solutions · Minimum of 5 years of hands-on experience in OpsRamp design, implementation and integration with 3rd party solutions · Collects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer) · Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmap · Experience in monitoring database systems, Understand and manage systems upgrade path, scaling and automate routine tasks. · Recommend best practice for configuration management for all OpsRamp components. · Responsible for the formation and implementation of OpsRamp Solution standards, practices, Automations and procedures that best fits for an enterprise infrastructure. · Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applications · Design integration workflows using OpsRamp Platform. · Experience with REST and SOAP web services and use of connectors for integration. · Solid understanding of integration design patterns, SOA/EAI best practices · Ability to troubleshoot OpsRamp (debuggers / flow analyzers) deployment issues · Knowledge in using J2EE, XML, XSLT, JMS, JSON, SQL, Python, NodeJS · Expertise in configuring Dynamic Applications, Business Services, Dashboard & Reports · Hands on experience in infrastructure discovery through OpsRamp platform and onboarding the Server infrastructure on to OpsRamp platform. · Experience in System Administration · Experience in monitoring Agent installation, Silo configuration and management · Experience in event management functionality. Netcool Omnibus / Moogsoft / Splunk / MF OpsBridge and other event management tools are added advantage. · Experience in integration with Service Management tools like ServiceNow, BMC Remedy · Knowledge in third party discovery tools like Service Now and BMC discovery is an added advantage. · Strong understanding of Infrastructure network concepts and protocols. · Experience in remediation of discovery and monitoring issues in the infrastructure · Good analytical, problem solving, logical thinking. Standby support during non-office hour is required. · Co-ordinating with support teams in resolving issues. Working with Vendor in updating the Patches, fixes, and version upgrades · Interested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise Infrastructure · Customer facing experience is a must