Senior Site Reliability Engineer Associate

Senior Site Reliability Engineer Associate ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Job Responsibilities

Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.

Demonstrate excellent incident & problem response and resolve the issue within SLA.

Demonstrate excellent service request handling from other parties within SLA.

Demonstrate excellent efficiency in automating tasks and reducing manual effort.

Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react.

Demonstrate excellent curiosity to find out and review root cause analysis.

Demonstrate excellent reviewing system performance and come up with an action plan.

Demonstrate excellent problem‑solving and come up with an action plan.

Demonstrate excellent reviewing change activity in production.

Responsible on handling incident & problem resolution.

Responsible on deployment activity.

Enable automation process on each product.

Understand customer (internal & external) needs and deliver the expected outcomes.

Execute of plans and strategies.

Faster a customer‑focused working environment with clear responsibilities and expectation.

Creating and execution deployment strategy.

Establish and maintain active and constructive relationships with other teams in the organization (internal).

Risk/Findings audit to be fulfilled.

Perform support good corporate governance in their specific areas of work.

Qualifications

Proven experience as SRE / IT Support / Application Support / System Engineer or similar position with at least 5 years' experience.

Having CKA (Certified Kubernetes Administrator) would be a plus.

Knowledge

ISO 8583

Cloud Technology

RestAPI

Networking

Postman / API testing

ITIL v4 / IT Service Management

Agile Methodology

Financial Digital Product (Biller, disbursement, virtual account, QR)

Non‑Technical

Learning skills

Risk Analysis

Reporting and emergency response planning

Strong relationship management

Excellent communication and interpersonal skills

Strong motivational and empowerment skills

Commitment and reliability

Outstanding organizational and leadership skills

Take initiative and remain calm under pressure

Technical

Database System (Oracle DB/ Maria DB/ Postgres)

Docker

Kubernetes

Windows

Linux

SQL Query

Elastic, Logstash, Kibana (ELK)

CI/CD

Scripting (bash/python)

PT ALTO Network, founded in 1993, is a financial technology company with aims to provide total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switching that is part of the Gerbang Pembayaran National (GPN).

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