Customer Service Manager: Lead Ops, KPIs & Coaching

A leading fintech company in Jakarta Selatan is seeking an experienced Customer Service Manager to lead daily operations and ensure KPI achievements. Responsibilities include handling complex customer escalations, developing Customer Service SOPs, and providing coaching to the team. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in Customer Service, including 2 years in a managerial role. Strong leadership and communication skills are essential for this position. #J-18808-Ljbffr