Trainer Telesales - Surakarta

Trainer Telesales (Finance Project) | Penempatan: Solo

Job Description: • Deliver onboarding and ongoing training programs for telesales agents. • Develop training materials, modules, scripts, and sales guidelines. • Conduct product knowledge, sales techniques, objection handling, and communication skills training. • Monitor and evaluate agent performance after training sessions. • Provide coaching, feedback, and improvement plans to increase sales performance. • Collaborate with Team Leaders and Operations to identify training needs. • Ensure training aligns with company targets, KPIs, and quality standards. • Conduct refreshment training and performance improvement sessions when required. • Prepare training reports and documentation.

Requirements: • Proven experience as a Trainer in BPO telesales environment. • Strong knowledge of telesales processes and sales strategies. • Excellent communication and presentation skills. • Good analytical and coaching skills. • Able to work in shifts. • English proficiency will be a plus. • Target-oriented and performance-driven.