Customer Services (CS) Export Import

Responsibilities

Request rates from carriers, co-loaders, agents, and quote transport services to clients according to their inquiries and needs Communicate with all external and internal partners, as well as customers, to ensure smooth transport arrangements Build good relationships and communication with customers and all employees Manage shipping documents and ensure compliance with international regulations Track shipments and provide updates to customers and stakeholders Improve shipping processes for better efficiency and customer satisfaction Qualifications

Bachelor’s Degree in any major related to the field Minimum of 3 years of experience as Customer Service / Pricing in a freight forwarding company Familiar with export/import processes, domestic logistics, and freight forwarding is advantageous Fluent in English, both spoken and written, and Mandarin is a plus Able to learn quickly, with good communication and negotiation skills Nice personality, full of initiative, and good appearance Able to work with a team Willing to join ASAP Company Overview

PT. Oriental Logistics Indonesia is the branch office of Oriental Logistics Group, based in Taipei. OLC is one of the most prominent integrated logistics companies founded in 2000. From a humble start, OLC has expanded to China, Vietnam, Cambodia, Indonesia, and the USA. In response to Indonesia’s economic growth and customer demand, OLC opened its Jakarta branch in early 2012. With strong global networks, we offer efficient services for exporters and importers, including customs brokerage, sea and air freight, LCL cargo, consolidation, project cargo, and movers relocation services. Our team ensures smooth cargo delivery and quality service.

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