Telesales Executive

Join to apply for the Telesales Executive role at DHL Express

It’s not just an opportunity to get on the career ladder. It’s an opportunity to help the world get on together.

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross‑border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world and we’re looking for the best Tele‑sales professional in Botswana to join the most international company in the world.

Job Purpose Support administration of tele sales processes and activities to achieve revenue growth and sales objectives, and enhance customer satisfaction in line with business plans, financial objectives, Group guidelines and policies.

Typical Business Titles Inbound/Outbound Telesales Rep, Telemarketer

Differentiator

Individual contributor with the ability to work under moderate supervision

Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education

Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures

Key Tasks

Under general supervision, sell organization’s products/services to small to mid‑size accounts through inbound or outbound calls

Make/receive calls to an established account base and identify prospective customers; follow up and close leads

Take orders, manage relationships and prepare appropriate documentation

Handle incoming customer calls to sell new or additional products/services and to enhance customer satisfaction and retention

Handle inquiries generated by advertising

Undertake campaigns to establish and qualify leads and prospects for the field sales force

Support key account sales teams and provide ongoing service and support in named accounts

Refer leads to outside sales force under specific circumstances, or may work jointly with an outside sales representative on some accounts

Coordinate with sales teams on implementation of sales plans, including special promotional efforts

Check and correct problems that are not immediately evident in existing systems or processes without modifying defined methods, standards and/or procedures

Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices, and approaches

May provide functional guidance, advice or training to less experienced inside sales/tele sales positions

Stakeholders

Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines

Support and interact primarily with colleagues of own team

Communicate information that requires some explanation or interpretation

Address task‑related issues appropriately to maintain work relationships

Management Responsibility

Individual contributor without direct responsibility for leading others

Skills

Telecommunications

Telemarketing

Call Centers

CRM

Cold Calling

Customer Acquisition

Selling

Product Lines

Sales Targets

Account Management

Salesforce

Market Intelligence

Forecasting

Persuasion

Empathy

Adaptability

Positive Language

Clear Communication

Effective Listening

Patience

DHL Business Knowledge

Business Processes

Stakeholder Management

Feedback

Qualifications & Key Requirements Education Level

A degree in a business related qualification from a recognized university.

Minimum 3 year experience in telephone sales.

Experience Level Less than 2 years

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Transportation, Logistics, Supply Chain and Storage

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