Admin Technical & Service Center for IT Product

Admin Technical & Service Center for IT Product All interview processes are conducted offline at Harrisma Group office address.

Admin Technical & Service Center for IT Product :

Who handles administration duties, focused on service center division.

Responsible with all aspects of After Sales Division task, service center, helping sales team, partner and end user about the product & solution.

Main Duties :

Serve as the first point of contact for walk-in customers, as well as via phone, email, and chat.

Coordinate and manage the

after-sales service process , ensuring prompt and professional responses to customer inquiries, complaints, and requests.

Work closely with the

technical team

to troubleshoot and resolve product issues efficiently, ensure smooth service operations, consistent service standards, and timely updates on repair status.

Maintain

accurate and up-to-date records

of all service interactions, ensuring integrity of customer data.

Identify and implement

process improvements

to elevate the overall customer experience.

Prepare and deliver

regular reports

on key service metrics and customer feedback to the management team.

Assist in the

coordination of warranty claims , ensuring adherence to internal policies and procedures.

Understand customer needs, provide accurate information, and resolve inquiries or complaints professionally.

Handle end-to-end service requests, from check-in to service completion and follow-up.

Cross-sell and up-sell services and products relevant to customer needs.

Requirements :

Having experience minimum 2 years in admin service center.

Able to communicate in English both oral and written is a must (passive).

Computer skill is a must : Microsoft Office (Excel & PPT), Ms. Outlook, Internet, etc.

Able to work independently as well as in a team and self motivated.

Willing to work in west Jakarta - Meruya & Puri area ( Head Office ) and ready to visit customer or principle for handle service, presentation and reporting.

Based on the rapid progress of information technology, in 1986 Harrisma seized an opportunity to develop an IT business in Indonesia. By accelerating the technology transfer through partnership with leading IT vendors such as : Hewlett Packard (HP), Dell, Lenovo, Fuji Xerox, Zebra Technologies, Brother, Panasonic, Samsung, Extreme Network, AOC Monitor, SAP, Radio Communication (Motorola Solution & Hytera), Point Of Sales (JANZ), UPS (Vertiv&Cyber Power), Fuji Film, Interactive Display (Promethean & Uniview), CCTV & Security Solution System (Honeywell, Pelco & Uniview) etc;

Our Vision :

Become one of the “Best Indonesian Top 10 IT companies” with the best sales achievement, Best IT Solutions and Services Provider.

Our Mission :

Transfer knowledge and technology through our cooperation with chosen vendors to increase Indonesian IT development.

Provide facilities and reliable IT solutions and services through all our branches in many cities in Indonesia with a standardized services and expertise.

Keep maintaining and expanding the company to reach the maximum term of potential gain and efficiency value.

Enhance the quality of human resources and helping the government to decrease the unemployed labour in Indonesia.

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