Ecommerce Retention Manager Specialist (Klaviyo & SMS)

Location:

Bali (On-Site Role) Employment Type:

Full-Time Industry:

Marketing & Communications – Digital Marketing

About Us We are a fast-growing global ecommerce beauty company operating across Australia, UK, EU and USA, specializing in haircare, skincare and cosmetics.

We are seeking a highly experienced

Senior Ecommerce Retention Manager

to take full ownership of our email and SMS revenue systems using Klaviyo. This role plays a critical part in increasing recovered revenue, repeat purchases, and customer lifetime value.

This is an on-site position based in our Bali office.

The Role You will be responsible for building, managing and optimizing a complete lifecycle retention system that converts visitors into customers and customers into repeat buyers.

This is a revenue-focused position where performance will be measured by measurable commercial outcomes.

Key Responsibilities Lifecycle Automation Strategy

Build and optimize advanced Klaviyo automation systems

Design behavior-based customer journeys

Develop segmentation strategies using customer and purchase data

Implement A/B testing and continuous optimization

Revenue Automation Flows You must have proven experience building and managing:

Multi-step Welcome Flow

Browse Abandonment Flow

Cart Abandonment (Email & SMS)

Checkout Abandonment Recovery

Post-Purchase Upsell & Cross-Sell Flows

VIP Retention & Loyalty Flows

Win-Back & Reactivation Campaigns

Site Abandonment Sequences

Campaign Execution

Plan and execute promotional email & SMS campaigns

Manage seasonal campaigns and product launches

Optimize campaign performance and revenue contribution

Performance & Analytics

Monitor open rates, CTR, conversion rates and revenue per recipient

Continuously optimize automation for revenue growth

Required Experience

Minimum 3+ years advanced Klaviyo experience

Proven experience building full lifecycle funnels

Advanced segmentation and behavioral targeting skills

Shopify integration experience

Strong analytical and data-driven mindset

You Will Be Asked To Demonstrate

Automation architecture you have built

Lifecycle strategy implementation

Revenue results generated from retention systemsPerformance improvements from optimization work

Experience working with ecommerce brands

Preferred Experience

Beauty / Skincare / Cosmetics industry experience

Experience managing large SKU catalogues

Experience scaling retention systems in high-growth ecommerce environments

Performance Metrics Success in this role will be measured by:

Increase in abandoned cart recovery revenue

Improvement in repeat purchase rate

Growth in customer lifetime value

Increase in revenue contribution from email & SMS

Scalable automated lifecycle systems

Qualifications Degree in Marketing, Business, or Digital Marketing (preferred but not essential)

Proven hands‑on ecommerce automation experience is essential

Competitive salary based on experience. Performance incentives available for candidates who deliver measurable revenue growth.

How to Apply

CV / Resume

Examples of Klaviyo flows built

Automation diagrams or screenshots (if available)

Revenue results or performance metrics

Brief outline of your retention strategy approach

What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years’ experience do you have as a Retention Manager?

How would you rate your English language skills?

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